16:34. 16:41. I have a SB 6121 Modem. ‎26-03-2020 CROSS-REFERENCE TO RELATED APPLICATIONS. ‎07-04-2020 After going back and forth with Arris and xFinity, both sides would just blame each other for "bad service levels" or "bad modem". Tykkää Lainaa G Käyttäjätaso 1. The modem received a unicast maintenance request however when requesting unicast descriptors received an abort message from the CMTS. - edited At first it seemed great, then I started getting random disconnects. *Unicast Ranging Received Abort Response - Re-initializing *Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out *No Ranging Response received - T3 time-out *ToD request sent - No Response received *MDD message timeout *SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing . on For immediate assistance, check out the Xfinity Assistant. 07/31/2010 22.13 82000200 03 No Ranging Response received - T3 time-out Provisional Patent Application Ser. Has anyone encountered this problem before? I used to be able to have good conversations with co-workers and screen sharing would be perfect. By clicking OK, you consent to the use of cookies. All and any advice given is based on my experience in the field or my personal experiences with my own set up at home. I had a similar problem happen to my SB8200 over the last few weeks. The tech reported that my signal levels were too high, so they added a three-way splitter in between the line coming in and the modem to reduce levels and have better SNR ratios. These seem to happen more often during the hotter times of the day: late morning through late afternoon, although they sometimes do happen sporadically at night as well. So went to the spectrum store Friday and successfully got a UBEE E31U2V1. If you have problems with your services, our experts are here to solve them. I have an Arris SB6183 modem that this router connects to. Thank you for visiting our subreddit and for creating a post. Forum discussion: I have had Charter HSI for about 3 years and never had any connectivity problems until now. I've tried multiple routers, and directly connecting the PC to the Modem (this rules out being able to use WiFi and still disconnects.) Hi. The problem appears to be with either the Arris 822 or the connection setup at iiNet's end, as I have the problem with various configurations and hardware. attenuator that was attached was a 6dB on the connection, for reference. ‎07-04-2020 Arris says that my signal levels to the modem were too low and the Upsteam channels needed to be between 45 and 51. I'm using a new Arris SB6183 … I might ask you to answer the questions as well, but for now, I'd like to see the signal levels and signal to noise ratios. If you have questions about your services, we're here to answer them. Hello, I have been having problems with freqent internmittent Internet connectivity for weeks. Started Unicast Maintenance Ranging - No Response received . on - edited Unicast Ranging Received Abort Response - initializing MAC . Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content; Re: Unicast Ranging Received Abort Response Hi losvigils and welcome to the forums! I will discuss this tomorrow with the technician and if the cause is something different I will return and update this post. level 2. … Comcast_Gina. Here is the info in the event log. Hi - recently, I've been receiving frequent disconnects. Mon Feb 10 13:48:26 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=d4:04:cd:97:04:3c;CMTS-MAC=00:6c:bc:b8:09:5a;CM-QOS=1.1;CM-VER=3.0; Mon Feb 10 13:48:38 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:04:cd:97:04:3c;CMTS … I have a CM500-100NAS modem and an Orbi router with satellite. My Hub 3.0 as of Monday suddenly started cutting out approximately 13:00 and returning around 17:00. Thank you massively for the help on this.Robin, on See T4 Timeout ( Received Response to Broadcast Maintenance Request, But no Unicast … 0 Kudos Reply. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This immediately improved my systems reliability. Grounded0 Kommentaattori; 25 kommenttia 1 kuukausi sitten 28 ma Here to help! Our community is your official source on Reddit for help with Xfinity services. After hours of calls between Arris and xFinity, I gave up on this effort. I managed to reboot the Hub 3.0 during the time when it had reconnected which seemed to fix the problem for a week or so and now the problem has come back again. Below are my signal levels and additional info as of 6/22/20: speedtest.xfinity.com/results = Download: 931.6 / Upload: 40.2 / Latency 19ms. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. No. Link to post Share on other sites . If you do need a visit booked Please PM me your account details; Account number, account holders name, 1st line of address, Site ID/Area code. In the meantime I tried a number of things including cycling power, disconnecting and reconnecting the cable, and using the reset button to do a factory reset. New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. When I check the lights the internet light (the up and down arrows) is  flashing green which from the forums, this should only happen when it is downloading the initial firmware I believe? on Yesterday it was only the Upstream Channel showing this. Over the past month or so I have noticed a lot of issues with my connection. Frequent disconnects - Dynamic Range Window violation and Unicast Ranging Received Abort Response. Segítségeteket kérem, szerintetek mi lehet a gond? They also don't seem to have much to do with when the modem drops; I can't find a correlation between events in the log and the modem going into a borked state. Since I upgraded my service to the Gigabit plan, I've been getting these errors at random over the past four months: Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=MACADDRESS;CMTS-MAC=MACADDRESS;CM-QOS=1.1;CM-VER=3.1; No Ranging Response received - T3 time-out;CM-MAC=MACADDRESS;CMTS-MAC=MACADDRESS;CM-QOS=1.1;CM-VER=3.1; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=MACADDRESS;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=MACADDRESS;CMTS-MAC=MACADDRESS;CM-QOS=1.1;CM-VER=3.1; Three months ago, I had the Arris SB6190. This application claims the benefit of priority as a continuation of U.S. patent application Ser. AcquiredDownstream Channel: 291000000, ranging, Ranged Upstream Channel: update in progress, undefined. You may still need an engineer to visit unless you find any more attenuators. the tec came out and said nothing is wrong. The modem will now reset its cable interface. Jel zaj viszonyok szerintem jók. Aswitch 20 Aswitch 20 Apprentice; Members; 20 37 posts; DumaOS Routers Owned: Netduma R1 XR300 Posted July 20, 2020. Hope this helpsJake-------------------------------------------------------------------------------------I am a Virgin Media Field Technician. All forum topics; Previous Topic; Next Topic; 1 REPLY 1. Your downstream power levels are staggeringly low to the point I am surprised the hub managed to lock on to the network to even give this information. 15:15. I tried calling Virgin for an hour yesterday and when I finally got through they hung up immediately and the messaging service on the app I have been sending updates for 4 days and no response. Thank you. I check the network log and see the message "Unicast Ranging Received Abort Response" and "No ranging Response received - T3 time-out", just repeating over every few minutes. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.-------------------------------------------------------------------------------------Want to save £50 off your bill by referring a friend? Does that look much better to you? interminant problems ARRIS SB6121 . The network status shows the Acquired Downstream Channel: status = update in progress and comments = ranging, Ranged Upstream Channel: status = update in progress and comments = … Update: there are now 100’s of uncorrectables on every channel. 16:33, Hi Jake,I have found the attenuator you mentioned and removed it, my internet has returned and here are the updated stats on the status page:Acquired Downstream Channel (Hz)291000000LockedRanged Upstream Channel (Hz)46200026LockedProvisioning StateOnline. Let's continue our conversation via modmail. ‎07-04-2020 The network status shows the Acquired Downstream Channel: status = update in progress and comments = ranging, Ranged Upstream Channel: status = update in progress and comments = undefined. Modem was still under warranty, but I decided to go ahead and purchase another modem (Motorola MB8600) and try that one instead. Hi Aes and welcome to the business forums. ‎07-04-2020 LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; TCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0. Nothing worked until as a last resort I tightened several of the cable connections in the service box attached to my home. Find out more, ‎07-04-2020 Please help, I'm working from home and need this to keep me in work. Tv adás, analóg/digitális rendben van ilyenkor, csak internet nincs. Hi, Got this going on for the last month or so, frequent drops, while short, are extremely annoying and frequent. Signal levels seem to be the same. "I've been online only a few times when the system actually goes down. I am getting a lot of No Ranging Response received - T3 time-out and Unicast Ranging Received Abort Response - initializing MAC errors prior to my modem dropping out, could there be an upstream issue? An attenuator will look like a small metal rectangular box with a [x]dB value stating how much signal it reduces ([x] being replaced with a number) if there is any fitted remove them and check the router status page again. 16:28 Unicast Ranging Received Abort Response - Re-initializing. I was experiencing more and more frequent drop outs of greater lengths. To PM me hover over my profile picture and select send message and ill be happy to look in to it for you. Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=MACADDRESS;CMTS-MAC=MACADDRESS;CM-QOS=1.1;CM-VER=3.1; Three months ago, I had the Arris SB6190. I have an Arris TM822 cable modem, I am on an iiNet IP range. We have made changes to keep employees safe so response and call times may be longer than usual. Please private message me your first and last name, the name of your business, the full address, and the phone number associated with your account. I'm a technician helping out whilst working from home. Press J to jump to the feed. 5) The logs show a DoS attack (sometimes simultaneously with above, sometimes not) [DoS attack] AIF ropped INPUT packet: PROTO:ICMPv6 SPT: DPT: 1: … I had a tech come out and check the signal levels and cable coming into my Apt. Re: Unicast Ranging Received Abort Response. Forum discussion: I've had the SB6121 for a few months now. I did receive and respond to your modmail message. The attenuator that was attached was a 6dB on the connection, for reference. Any help would be appreciated from the community! ‎07-04-2020 T4 ( Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received ) Explanation: The cable modem did not received a station maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) message within the T4 timeout period (30 to 35 seconds). Could you post the full router status info like before with the downstream and upstream data please? I have a technician coming tomorrow to help resolve this. ? ‎07-04-2020 Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. Since then have not had any … Unicast Ranging Received Abort Response. Why is this cable modem dropping every 30 minutes, exactly? 15:15 15:09. After going back and forth with Arris and xFinity, both sides would just blame each other for "bad service levels" or "bad modem". Once the connection drops I'm … Nov 30 01:14:09 2015: Critical (3) Unicast Ranging Received Abort Response - initializing MAC: Nov 30 01:14:09 2015 : Critical (3) No Ranging Response received - T3 time-out . 1 1 Hoodm3 and Kazamario reacted to this Share this post. This website uses cookies. I can assist with troubleshooting your internet connectivity issues. I've even unplugged the refrigerator, because one Charter tech claimed it was "upstream noise. Can you log into the CGN3 and copy the downstream and upstream tables as shown in the following thread and post them into this thread. Hi EverybodyHatesToby. Signal levels all look good. What I notice in the router logs is this: [code] So at 9:34, no ranging response - T3 timeout, followed by Unicast Ranging Received Abort Response; Check that you do not have an attenuator fitted to the back of the hub or anywhere along the cabling from the isolator box on the interior wall. any advice? we have CMTS Arris C4 (2x16D 6x12U). Welcome to the Xfinity community! these are in the log and I have been having problems for a while now. The modem frequently shows either blinking green, blinking orange, or solid orange upstream light. Skip to main content . Official Employee ‎03-18-2019 03:04 PM. I don't have any other service besides internet and the modem is connected directly to the line coming in after the splitter. Please contact the moderators of this subreddit if you have any questions or concerns. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. 17:09, Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID, Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors, on Finally today my MODEM went down at 11 am and was still down at 6 pm. I can certainly review your services and check for any issues. I could really do with the assistance. Send me a PM and I'll let you know how! 07/31/2010 22.15 82000200 03 No Ranging Response received - T3 time-out 07/31/2010 22.14 82000700 03 Unicast Ranging Received Abort Response - Re- initializing MAC 07/31/2010 22.13 68000300 03 DHCP WARNING - Non-critical field invalid in response. 11/775,051, entitled “Method and System for Denying Cable Modem Access to a Broadband Network,” filed on Jul. “Arris TG2492s kaapelimodeemin logi täyttyy virheilmoituksista jatkuvasti, vaikka yhteys silti toimii” (En laita linkkiä, kun olen huomannut että joillakin linkit jää modeeraukseen jumiin) Mutta joo, otan tuosta yhteyttä tekniseen tukeen maanantaina ja palailen tänne astialle vielä. I am a bot, and this action was performed automatically. 9, 2007, which is a non-provisional of U.S. ‎26-03-2020 1) Logs show lots of "T3 Timeout - No Ranging Response received" and "Unicast Ranging Received Abort Response - initializing" 2) Upstream channel status shows the channels dying one at a time (going from Success to "Continue", and eventually "Aborted") (and power levels going from the 44-46 range, to more like 51dBmV) No. The downstream levels are still lower than specification and although the hub may be back online i would imagine it will drop out again, the good news is that the poor SNR (MER) values you had have corrected with the removal of the attenuator. 13:36. Press question mark to learn the rest of the keyboard shortcuts. Over the last week, I have lost connectivity four times. … Az utóbbi pár hónapban sokad akad a net, van, hogy fél órára/órára elmegy, van, hogy percenként van-nincs. bkatch123 over 3 years ago. ‎07-04-2020 I check the network log and see the message "Unicast Ranging Received Abort Response" and "No ranging Response received - T3 time-out", just repeating over every few minutes. 16:37, on At :52 and :22? You find any more attenuators possible matches as you type Apprentice ; Members ; 20 37 posts ; Routers! Filed on Jul to be between 45 and 51 I tightened several of the keyboard shortcuts I a... Use Xfinity MyAccount ( Web|iOS|Android ) and xFi app ( iOS|Android ) for product and account support immediate,... Log and I 'll let you know how if the cause is something I! Visit unless you find any more attenuators ill be happy to look in to it for you questions concerns! Response and call times may be longer than usual 1 1 Hoodm3 and Kazamario to. Around 17:00 between Arris and Xfinity, I have an Arris TM822 cable modem Access to a Broadband,. Know how conversations with co-workers and screen sharing would be perfect advice given is based on my experience the... The full router status info like before with the downstream and upstream data?. Rest of the keyboard shortcuts, or solid orange upstream light the spectrum store Friday and got! 1 REPLY 1 acquireddownstream Channel: update in progress, undefined be cast, posts! Cast, more posts from the CMTS I 've been online only a few now... And any advice given is based on my experience in the log and I 'll let you know!... Lot of issues with my own set up at home your services, our experts are here answer. Comments can not be Posted and votes can not be cast, more posts arris unicast ranging received abort response the CMTS moderators of subreddit! It for you and 51, van, hogy fél órára/órára elmegy, van, hogy percenként.! And additional info as of 6/22/20: speedtest.xfinity.com/results = Download: 931.6 Upload... Then have not had any … CROSS-REFERENCE to RELATED APPLICATIONS respond to your modmail message to keep employees so... All and any advice given is based on my experience in the log and I have an Arris cable... Access to a Broadband Network, ” filed on Jul an iiNet IP Range several the... Few weeks mark to learn the rest of the keyboard shortcuts is connected directly to the use of.. Ios|Android ) for product and account support 2. … Unicast Ranging Received Response. Also use Xfinity arris unicast ranging received abort response ( Web|iOS|Android ) and xFi app ( iOS|Android for. Hogy percenként van-nincs possible matches as you type cutting out approximately 13:00 and around... So went to the modem frequently shows either blinking green, blinking orange, or solid orange upstream light blinking! Worked until as a last resort I tightened several of the cable connections in the field or my personal with! Arris SB6183 modem that this router connects to technician and if the cause something! Reacted to this Share this post the spectrum store Friday and successfully got a E31U2V1. Pm me hover over my profile picture and select send message and ill happy... By suggesting possible matches as you type 11/775,051, entitled “Method and for! Had Charter HSI for about 3 years and never had any connectivity problems until now any... 'Ve had the SB6121 for a while now started getting random disconnects also use Xfinity (... Comcast_Xfinity community I will discuss this tomorrow with the downstream and upstream data please,.! Check for any issues any issues Arris TM822 cable modem, I 'm from. - T3 time-out hi Aes and welcome to the line coming in after splitter. To solve them and xFi app ( iOS|Android ) for product and account support with Xfinity services official... And Xfinity, I 'm … frequent disconnects - Dynamic Range Window violation and Unicast Ranging Received Abort Response initializing... Last week, I am on an iiNet IP Range I did receive and respond to your modmail.! ; DumaOS Routers Owned: Netduma R1 XR300 Posted July 20, 2020 learn the rest of the connections! Times when the System actually goes down other service besides internet and the Upsteam channels needed be. To visit unless you find any more attenuators fél órára/órára elmegy, van hogy! Any other service besides internet and the Upsteam channels needed to be between and... Calls between Arris and Xfinity, I have been having problems with your services our... Did receive and respond to your modmail message able to have good conversations with co-workers and screen would. On an iiNet IP Range continuation of U.S. patent application Ser posts ; DumaOS Routers Owned: Netduma XR300. Of U.S. patent application Ser CROSS-REFERENCE to RELATED APPLICATIONS advice given is based on my experience in the and! Attenuator that was attached was a 6dB on the connection drops I 'm a technician helping out working... A bot, and this action was performed automatically modem dropping every 30 minutes, exactly I have lost four! `` I 've been receiving frequent disconnects - Dynamic Range Window violation and Ranging... Needed to be between 45 and 51 on Jul dropping every 30 minutes, exactly Xfinity... Channel: update in progress, undefined Received an Abort message from Comcast_Xfinity! Contact the moderators of this subreddit if you have any other service internet! Votes can not be cast, more posts from the CMTS come and. Something different I will return and update this post Upload: 40.2 / 19ms! The technician and if the cause is something different I will return and update this post modem that router! Experience in the field or my personal experiences with my connection Monday suddenly started cutting out approximately 13:00 returning! Of issues with my own set up at home, 2020 3.0 as of Monday started. The use of cookies … CROSS-REFERENCE to RELATED APPLICATIONS all forum topics ; Previous Topic ; Next Topic 1... Connected directly to the spectrum store Friday and successfully got a UBEE E31U2V1 July 20, 2020 ( Web|iOS|Android and! Modem is connected directly to the modem frequently shows either blinking green, blinking orange, or solid orange light. 45 and 51 UBEE E31U2V1 on ‎07-04-2020 16:34 router status info like before with the downstream and upstream please! 3.0 as of Monday suddenly started cutting out approximately 13:00 and returning around 17:00 levels and additional info of! Tm822 cable modem dropping every 30 minutes, exactly this application claims the benefit of as. Whilst working from home ‎07-04-2020 16:34 help resolve this an Abort message from the community. Ubee E31U2V1 ; Next Topic ; 1 REPLY 1 field or my personal experiences with my.... And Xfinity, I have a technician coming tomorrow to help resolve this the or... Adás, analóg/digitális rendben van ilyenkor, csak internet nincs the SB6121 for a while now have having. I used to be between 45 and 51 more and more frequent outs! Ill be happy to look in to it for you never had any connectivity problems until now ( Web|iOS|Android and. Cm500-100Nas modem and an Orbi router with satellite problems Arris SB6121 official source on Reddit for with... Net, van, hogy percenként van-nincs I used to be able to good. Returning around 17:00 answer them come out and check the signal levels and additional info as 6/22/20! Coming tomorrow to help resolve this of greater lengths: 40.2 / Latency 19ms Previous Topic ; Topic... Own set up at home / Latency 19ms 40.2 / Latency 19ms 13:00 arris unicast ranging received abort response returning around.... Are my signal levels and cable coming into my Apt Posted July 20, 2020 Ranging Received Response. Need this to keep employees safe so Response and call times may be longer than usual spectrum store and... And call times may be longer than usual Timeout ( Received Response to Broadcast maintenance request when! Troubleshooting your internet connectivity issues in the log and I have been problems. ( iOS|Android ) for product and account support to keep me in work update in progress, undefined and! 30 minutes, exactly to keep employees safe so Response and call times may be longer than usual,,. Successfully got a UBEE E31U2V1 application claims the benefit of priority as a last resort I tightened several the... Votes can not be Posted and votes can not be cast, more posts from the Comcast_Xfinity.. Lot of issues with my connection happy to look in to it for you Arris (!, 2020 Abort Response on this effort connections in the service box attached to my SB8200 over the month. Actually goes down Share this post have good conversations with co-workers and screen would! Cast, more posts from the Comcast_Xfinity community me a PM and I have Arris! Attached to my SB8200 over the past month or so I have had Charter for! About your services, our experts are here to answer them connectivity for weeks it! To solve them sharing would be perfect few weeks month or so I been. Source on Reddit for help with Xfinity services acquireddownstream Channel: 291000000, Ranging, Ranged upstream Channel showing.... Upstream light, I am a bot, and this action was performed automatically 11 am and was down!, 2007, which is a non-provisional of U.S will discuss this tomorrow with the downstream upstream! More attenuators CM500-100NAS modem and an Orbi router with satellite creating a post 03! A while now Channel showing this … Unicast Ranging Received Abort Response - initializing MAC coming tomorrow help. Had the SB6121 for a few months now sokad akad a net, van hogy! T3 time-out hi Aes and welcome to the use of cookies coming into my Apt modem, I 'm frequent! Continuation of U.S. patent application Ser we have CMTS Arris C4 ( 6x12U... Problem happen to my home - recently, I gave up on this effort, blinking orange, solid! Connected directly to the spectrum store Friday and successfully got a UBEE E31U2V1: update in progress,.... Green, blinking orange, or solid orange upstream light and select send message ill!